Hair extension FAQs.
Methods, shades, lengths, care, delivery and returns. If your question isn't here, our team replies within one working day.
Questions we're asked most.
Still unsure? Send us a photo and our colour team will help you choose.
Which hair extension method is right for me?
Tape-ins suit fine to medium hair and are the quickest to fit. Genius wefts lie flat and suit medium to thick hair. Volume genius wefts carry twice the hair on each weft, for the fullest finish in fewer rows. Clip-ins need no stylist: you clip them in at home and take them out at night.
How many packs of hair extensions do I need?
Most people need 100–150g for natural fullness and 150–200g for a fuller finish. Fine hair sits at the lower end, and longer lengths need a little more to stay full at the ends. Tape-ins and genius wefts come in 50g packs and volume genius wefts in 100g wefts, each with a calculator on its product page. Clip-ins come as a full-head set.
What length of hair extensions should I choose?
Extensions are measured from the weft to the tips. On someone around 5′5″, 18 inches falls across the shoulder blades, 20 inches at the bra strap, 22 inches just below it and 24 inches at mid-back. For 22 inches and longer, your own hair should reach at least your collarbone so the blend looks natural.
How do I choose my hair extension colour?
Match the extensions to your mid-lengths and ends, not your roots: that is where they blend. Check your hair by a window in daylight. If your roots are darker than your lengths, a rooted shade lets regrowth blend in. Or send us two daylight photos and our colour team will match you, free, within 24 hours.
What does double drawn mean?
Most hair has shorter hairs mixed in, so it thins over the last few inches. Double-drawn hair has those shorter hairs pulled out by hand, so the ends are almost as thick as the weft. Super double drawn takes this further. Our tape-ins and volume genius wefts are super double drawn, and genius wefts are double drawn.
Are your hair extensions 100% human hair?
Yes. Every pack is 100% human cuticle hair, with every hair running root to tip in the same direction. That keeps it smooth and stops it matting, and it is why you can wash, colour and heat style it like your own.
Who fits the extensions?
Tape-ins, genius wefts and volume genius wefts need a qualified extension stylist for fitting, refitting and removal. Clip-ins you put in yourself, at home, in a few minutes. If you are a stylist, you can apply for trade prices.
How long do hair extensions last?
With the care routine we recommend, 12 months and often longer. Your stylist refits tape-ins every 6–8 weeks and wefts every 8–10 weeks, reusing the same hair each time.
Will hair extensions damage my own hair?
Problems usually come from poor fitting, leaving extensions in too long or skipping aftercare. Have them fitted and removed by a qualified stylist, keep to your refit schedule and follow the care routine, and choose a method that suits your hair: tape-ins spread the weight on fine hair.
Can I reuse my extensions?
Yes. Tape-ins are re-taped at each refit and wefts are re-sewn, so the same hair is worn again until it reaches the end of its life, usually 12 months or more.
Can I put clip-in hair extensions in myself?
Yes. Section your hair, snap each piece in close to the roots starting at the nape, and brush through to blend. It takes a few minutes, with no glue, heat or salon visit, and the clips come out before bed.
What is the difference between seamless and invisible clip-ins?
Both clip in the same way; what changes is the top of each piece. Seamless clip-ins have a thin, smooth PU top instead of a sewn track, so each piece lies flat. Invisible clip-ins have a thinner, flatter top again, for fine hair and partings that move. Seamless comes in 18 to 24 inches and Invisible in 18 to 22 inches.
Can I colour, curl or straighten the hair?
Yes. It is 100% human hair, so you can heat style it up to 180°C with a heat protector. A colourist can tone it or take it darker, but we don't recommend lightening it.
How do I wash hair extensions?
Two or three times a week is plenty. Use a sulphate-free shampoo at the roots and conditioner from mid-lengths to ends, keeping it away from tapes and beads. Then dry the roots fully.
Can I swim with hair extensions?
Yes, with care. Tie your hair up in a plait, wet it with clean water before you swim so it absorbs less chlorine or salt, then rinse, condition and dry the roots fully afterwards.
When will my order arrive?
Orders in the UK arrive in 4–5 working days. Delivery is free on orders from £150, otherwise £6.95.
Do you deliver outside the UK?
We deliver across the UK. For delivery to another country, contact us before you order and we'll confirm the price and timing.
What is your returns policy on hair?
Unopened hair in its original seal can be returned within 14 days. For hygiene reasons we can't accept hair that has been opened, cut or fitted, so send us a photo first if you are unsure of your shade.
Can I exchange a shade?
Yes, if the pack is unopened and still sealed, within 14 days of delivery. If you aren't sure, send us a daylight photo before you open it and we'll tell you whether the shade will blend.
Do you offer trade prices for stylists?
Yes. Qualified extension stylists get trade prices from their first order, with no minimum spend. Apply for a trade account in about two minutes.