Refund policy

Returns

You can return hair that is unopened and still in its original seal within 14 days of delivery for a full refund. For hygiene reasons we can't accept hair that has been opened, cut, coloured or fitted, unless it is faulty.

Unused tools in their original packaging can also be returned within 14 days of delivery.

How to return an item

Contact us with your order number before you send anything back, and we'll tell you where to send it. Return postage is paid by you, unless the item is faulty or we sent the wrong item.

Refunds

We refund you to your original payment method within 14 days of receiving your return. If you return your whole order, we also refund the standard delivery charge.

Faulty or wrong items

If an item arrives faulty or isn't what you ordered, contact us within 30 days of delivery with a photo, and we'll replace or refund it, including the postage.

This policy doesn't affect your statutory rights.